// pw-privacy.jsx — Purna Web privacy policy.
// Structured to mirror the compliance areas a Canadian digital-marketing agency
// has to cover: PIPEDA, US state privacy law, A2P 10DLC messaging, call
// recording, and lead transfer to client businesses.

const PW_PRIVACY_UPDATED = "August 19, 2026";

const PW_PRIVACY_TOC = [
  ["collect",   "1. What We Collect"],
  ["use",       "2. How We Use and Share It"],
  ["cookies",   "3. Cookies, Analytics and Advertising"],
  ["sms",       "4. Text Messaging (A2P 10DLC)"],
  ["control",   "5. Staying in Control"],
  ["security",  "6. Security, Storage and Retention"],
  ["children",  "7. Children's Privacy"],
  ["links",     "8. Links to Other Sites"],
  ["regional",  "9. Your Regional Privacy Rights"],
  ["changes",   "10. Changes to This Policy"],
  ["contact",   "11. Contact Us"],
];

function PwLegalToc() {
  return (
    <nav className="pw-legal-toc reveal" aria-label="On this page">
      <div className="pw-legal-toc-h">On this page</div>
      <ol>
        {PW_PRIVACY_TOC.map(([id, label]) => (
          <li key={id}><a href={`#${id}`}>{label.replace(/^\d+\.\s*/, "")}</a></li>
        ))}
      </ol>
    </nav>
  );
}

function PrivacyPage() {
  return (
    <>
      <PwNav active="privacy"/>

      <section className="hero pw-hero">
        <video className="hero-bg-video" autoPlay loop muted playsInline preload="auto" aria-hidden="true">
          <source src="images/header-bg/ai-bg-video.mp4" type="video/mp4"/>
        </video>
        <div className="hero-bg-overlay" aria-hidden="true"/>
        <div className="container">
          <div className="hero-grid pw-hero-solo">
            <div>
              <h1 className="h1" style={{ margin: "16px 0 22px" }}>Privacy <span className="accent">Policy</span></h1>
              <p className="lead" style={{ maxWidth: 760 }}>
                Your privacy matters, and we treat it that way. This page explains exactly what
                Purna Web collects, why we collect it, who ever sees it, and how you take it back.
                No buried clauses, no legalese for its own sake.
              </p>
              <p className="pw-legal-stamp">Last updated: {PW_PRIVACY_UPDATED}</p>
            </div>
          </div>
        </div>
      </section>

      <section className="sec sec-grey">
        <div className="container legal-shell">

          <article className="legal-doc">

            <section className="legal-section reveal">
              <h2>Our Commitment</h2>
              <p>
                Purna Web Agency Inc. (&ldquo;Purna Web&rdquo;, &ldquo;we&rdquo;, &ldquo;us&rdquo;) is
                committed to protecting the privacy, confidentiality, security and accuracy of the
                personal information we collect, use and disclose. This Privacy Policy sets out the
                principles we work by across <a href="https://www.purnaweb.ca">purnaweb.ca</a>, the
                landing pages and websites we build, the forms and chat widgets we operate, and the
                tracking phone numbers we manage.
              </p>
              <p>
                Our privacy practices comply with all applicable Canadian federal and provincial
                privacy laws, including the <em>Personal Information Protection and Electronic
                Documents Act</em> (PIPEDA) and Canada&rsquo;s anti-spam legislation (CASL), as well
                as the United States state privacy regulations that apply to the work we do, including
                the California Consumer Privacy Act as amended by the CPRA.
              </p>
            </section>

            <div className="legal-callout reveal">
              <h2>Your Consent</h2>
              <p>
                By using our sites and services, you agree to the terms of this Privacy Policy. When
                you submit information through one of our forms, chat widgets or tracking phone
                numbers, you consent to us collecting, using and disclosing that information as
                described here.
              </p>
              <p>
                You can refuse or withdraw that consent at any time by contacting us, subject to legal
                and contractual requirements. Be aware that if you withdraw consent, there may be
                services or information we can no longer provide.
              </p>
            </div>

            <PwLegalToc/>

            <section className="legal-section reveal" id="collect">
              <h2>1. What We Collect</h2>
              <p>
                We collect information that identifies, relates to, describes or could reasonably be
                linked with an identifiable individual (&ldquo;personal information&rdquo;). It reaches
                us three ways: directly from you, automatically as you interact with our sites, and
                through the lead-generation campaigns we run for our clients.
              </p>

              <h3>Contact information</h3>
              <p>Your name, email address, phone number, business name and mailing or business address.</p>

              <h3>Business and project information</h3>
              <p>
                What you tell us about your business when you enquire, book a strategy session or
                respond to a survey: your industry, your goals, your marketing budget range, the
                services you are interested in, and how you found us.
              </p>

              <h3>Digital and device data</h3>
              <p>
                IP address, browser type and version, device identifiers, operating system, referring
                URL, pages viewed, time on page and other browsing activity, collected through cookies
                and similar technologies when you visit purnaweb.ca or a site we host.
              </p>

              <h3>Call and message records</h3>
              <p>
                Where we display a tracking phone number on our site or on a landing page we built,
                we collect call metadata, and calls may be recorded and transcribed. We also retain
                text-message and chat conversations you have with us.
              </p>

              <h3>Form, chat and booking submissions</h3>
              <p>
                Everything you enter into a Purna Web contact form, quote request, audit request,
                chat widget or calendar booking, including any free-text message you write.
              </p>

              <h3>Site search logs</h3>
              <p>
                Words and phrases entered into search functions on our site. We use these in aggregate
                to work out what people came looking for and could not find.
              </p>
            </section>

            <section className="legal-section reveal" id="use">
              <h2>2. How We Use and Share It</h2>
              <p>
                We use your personal information to answer your enquiry, deliver the services you have
                asked for, send you information you have agreed to receive, improve how our sites and
                campaigns perform, and meet our legal obligations. We share it only in the
                circumstances set out below.
              </p>

              <h3>(a) Leads generated for our clients</h3>
              <p>
                Purna Web builds and manages websites, landing pages and paid search campaigns that
                generate enquiries for our clients. If you submit your information through a form or
                landing page we built for another business, you are consenting to that information
                being passed directly to that specific business so they can respond to your request.
                It goes to them and to nobody else.
              </p>

              <h3>(b) Call tracking and recording</h3>
              <p>
                We use call tracking to measure which campaigns produce real conversations, and to
                improve the quality of ours. Calls placed to a tracking number we manage may be
                recorded, transcribed, summarised and scored for quality, training and reporting
                purposes. By calling one of these numbers, you consent to that recording and
                transcription. If you would rather not be recorded, say so at the start of the call
                and we will stop the recording or call you back on a standard line.
              </p>

              <h3>(c) Service providers</h3>
              <p>
                We share personal information with the companies that supply the infrastructure behind
                our work: website hosting, CRM and marketing automation, email delivery, call tracking,
                analytics, payment processing and IT support. They receive only what they need to
                perform the service we have contracted them for, they are bound by agreement to
                protect it, and they are not permitted to use it for their own purposes.
              </p>

              <h3>(d) Legal and law enforcement</h3>
              <p>
                We may disclose personal information to a government institution that has asserted its
                lawful authority to obtain it, where we have reasonable grounds to believe it could be
                useful in the investigation of unlawful activity, or to comply with a subpoena, warrant
                or court order.
              </p>

              <h3>What we do not do</h3>
              <p>
                We do not sell your personal information. We do not rent it. We do not trade contact
                lists with other agencies or data brokers, and we do not pass your details to
                unaffiliated third parties for their own marketing.
              </p>
            </section>

            <section className="legal-section reveal" id="cookies">
              <h2>3. Cookies, Analytics and Advertising</h2>
              <p>
                Our sites use cookies and similar technologies for three things: keeping the site
                working, understanding how it is used, and measuring our advertising. We run Google
                Analytics and Google Tag Manager, and we use advertising cookies from platforms
                including Google, YouTube, Microsoft and Meta so that we can show relevant ads and
                see which of them actually work.
              </p>
              <p>
                You can control all of this. Most browsers accept cookies by default and let you block
                or delete them in settings, and you can adjust your advertising preferences directly
                with each platform through their own ad-settings and opt-out tools. Blocking cookies
                will not lock you out of our site, though a few conveniences will stop working.
              </p>
            </section>

            <section className="legal-section reveal" id="sms">
              <h2>4. Text Messaging (A2P 10DLC)</h2>
              <p>
                If you opt in to receive SMS from Purna Web, or you text one of the tracking numbers we
                manage, these terms apply.
              </p>

              <h3>Consent and opt-out</h3>
              <p>
                Messaging is opt-in. Reply <strong>STOP</strong> to any message to opt out immediately,
                or <strong>HELP</strong> for assistance. Message frequency varies, and message and data
                rates may apply.
              </p>

              <h3>No third-party sharing</h3>
              <p>
                SMS consent and the phone numbers collected for text messaging will never be shared,
                sold or rented to third parties, partners or affiliates for marketing or promotional
                purposes under any circumstances. Every other category of sharing described in this
                policy explicitly excludes text messaging opt-in data and consent. That information
                stays with us.
              </p>
            </section>

            <section className="legal-section reveal" id="control">
              <h2>5. Staying in Control</h2>
              <p>
                You decide how much contact you have with us, and you can change that decision at any
                time.
              </p>

              <h3>Marketing opt-out</h3>
              <p>
                Tell us to use your contact details only for the specific service or information you
                asked for, and that is exactly what we will do.
              </p>

              <h3>Email unsubscribe</h3>
              <p>
                Every commercial email we send identifies us as the sender and carries a working
                unsubscribe link. One click and you are out.
              </p>

              <h3>Access and correction</h3>
              <p>
                On written request, and subject to the exceptions the law allows, we will tell you what
                personal information we hold about you, how it has been used and to whom it has been
                disclosed, and we will give you access to it. If any of it is wrong, ask us and we will
                correct it. Send requests to <a href="mailto:info@purnaweb.ca">info@purnaweb.ca</a>.
              </p>

              <h3>Deletion</h3>
              <p>
                Ask us to delete your personal information and we will, except where we are required or
                permitted by law to keep it, or where we need it to complete a transaction or contract
                already underway.
              </p>
            </section>

            <section className="legal-section reveal" id="security">
              <h2>6. Security, Storage and Retention</h2>
              <p>
                Your personal information is held in secured locations and on servers controlled by
                Purna Web or by our service providers, protected by physical, technical and
                organisational safeguards appropriate to how sensitive it is. Access is limited to the
                people who need it to do their job. No transmission over the internet can be guaranteed
                completely secure, and we will not pretend otherwise, but we take the obligation
                seriously and review our safeguards as our systems change.
              </p>
              <p>
                We keep personal information only as long as we need it for the purposes described in
                this policy, or as long as the law requires or allows. After that, it is securely
                destroyed or de-identified.
              </p>
            </section>

            <section className="legal-section reveal" id="children">
              <h2>7. Children&rsquo;s Privacy</h2>
              <p>
                Purna Web markets to businesses. Our services and advertising are not directed at
                children, and we do not knowingly collect personal information from anyone aged 13 or
                under. No one under 18 should submit personal information through our sites without
                the permission of a parent or guardian. If you believe a child has given us personal
                information, contact us and we will delete it.
              </p>
            </section>

            <section className="legal-section reveal" id="links">
              <h2>8. Links to Other Sites</h2>
              <p>
                Our site links out to websites operated by other organisations. Once you follow one of
                those links, you have left our site and this policy no longer applies. We do not
                control those sites and cannot be responsible for their privacy practices or their
                content, so it is worth reading their policies before handing over any information.
              </p>
            </section>

            <section className="legal-section reveal" id="regional">
              <h2>9. Your Regional Privacy Rights</h2>

              <h3>Canada (PIPEDA and provincial legislation)</h3>
              <p>
                This policy is written to comply with PIPEDA and with substantially similar provincial
                privacy legislation. You have the right to know why we collect your information, to
                give or withhold consent, to access what we hold and challenge its accuracy, and to
                challenge our compliance with these principles. Direct any such challenge to us first
                using the details below. If you are not satisfied with how we have handled it, you may
                escalate to the Office of the Privacy Commissioner of Canada.
              </p>

              <h3>United States (CCPA / CPRA and other state laws)</h3>
              <p>
                If you are a resident of California, or of another US state with a comprehensive
                consumer privacy law, you have the following rights over your personal information:
              </p>
              <ul className="legal-list">
                <li><strong>Right to know and access.</strong> Request disclosure of the categories and specific pieces of personal information we have collected about you.</li>
                <li><strong>Right to delete.</strong> Request deletion of your personal information, subject to legal exceptions such as completing a transaction you initiated.</li>
                <li><strong>Right to correct.</strong> Request that we fix personal information that is inaccurate.</li>
                <li><strong>Right to opt out of sale or sharing.</strong> Purna Web does not sell your personal information for money. Our use of third-party advertising cookies may qualify as &ldquo;sharing&rdquo; for cross-context behavioural advertising under California law, and you can opt out through your browser settings, your platform ad preferences, or a Global Privacy Control signal, which we honour.</li>
                <li><strong>Right to non-discrimination.</strong> Exercise any of these rights and we will treat you exactly the same as anyone else. No degraded service, no different pricing.</li>
              </ul>

              <h3>International transfer</h3>
              <p>
                Purna Web is based in Orillia, Ontario. If you use our services from outside Canada,
                your personal information will be transferred to, processed and stored in Canada, and
                may be accessible to Canadian courts and law enforcement under Canadian law.
              </p>
            </section>

            <section className="legal-section reveal" id="changes">
              <h2>10. Changes to This Policy</h2>
              <p>
                We may update, modify or supplement this Privacy Policy from time to time as our
                services and the law evolve. The current version always lives on this page with its
                revision date at the top, so check back periodically. If we make a change that
                materially affects how we handle information you have already given us, we will tell
                you directly.
              </p>
            </section>

            <section className="legal-section reveal" id="contact">
              <h2>11. Contact Us</h2>
              <p>
                Questions, concerns, or a request to access, correct or delete your information? Get in
                touch and a real person will answer.
              </p>
              <address className="legal-address">
                <strong>Purna Web Agency Inc.</strong><br/>
                Attention: Privacy Officer<br/>
                23 Mississaga St W<br/>
                Orillia, Ontario, Canada<br/>
                Email: <a href="mailto:info@purnaweb.ca">info@purnaweb.ca</a><br/>
                Phone: <a href="tel:+17052420221">(705) 242-0221</a>
              </address>
              <p>
                You can also reach us through our <a href="booking.html">contact page</a>.
              </p>
            </section>

          </article>
        </div>
      </section>

      <PwFooter/>
    </>
  );
}

Object.assign(window, { PrivacyPage });